For IT Staff & Connected Backup Community Administrators

Explore/Set Up the Service

Learn about the service, such as benefits, service rates, how to get a free trial or order the service, and how to get set up.

After you've ordered and we've notified you, start your community.

First, submit a service modification form to request a new account.

After we've notified you that the account is ready, follow these two steps:

Download and assign the account (You must do this step.)
Download and install the agent on the user's computer. (Either you or the user can do this.)

To modify an account, submit a service modification form.

Users can make some changes (such as name, e-mail address, password) on their own accounts at the Account Management website.

To order backup data on CDs or DVDs, go to the Support Center website.

Users can also order their own disks. Refer them to the Manage Your Account link in the lefthand column.

To request the following documentation, e-mail the Connected Backup System Administrator:

Agent Media Quick Start (v8.2)
Use this guide for heal and retrieve from backup CDs and DVDs