After we create your Connected Backup Community and Account Reservations, here's how you get started:
The Community Administrator (you, the department's IT administrator) downloads the ReserveAccounts file and assigns accounts to individual users.
The user or Community Administrator downloads the agent to an individual computer.
The directions for these steps are below.
Using Internet Explorer, click Support Center. (You can also find this link in the Quicklinks box of the For IT Staff page.)
Enter your uniqname as the Technician ID and your Connected Backup password. For Tier 1 only, leave "Community" blank. If you are also using Tier 2 or Tier 3, you must add "2" or "3", respectively, to the end of your uniqname (e.g. bjensen2), then enter the community or sub-community name for "Community," e.g., Unit or Unit-Tier2.
Find the name of your community in the column on the left. Then:
For a Full System account:
Under that community name, click the plus sign next to "Configurations."
For a Data Only account:
Under that community name, find "<Your Community Name>-Data-Only" (e.g., "LSA-Data-Only".) Under that, click the plus sign next to "Configurations."
Click the plus sign in front of "PC" or "Mac" under "Configurations."
You will see a table called Agent Configurations. Look for the configuration that has both of the two icons indicated below for the type of computer you have.
Windows:
If you move the cursor over this icon, you will see "Default PC configuration."
If you move the cursor over this icon, you will see "PC."
Mac:
If you move the cursor over this icon, you will see "Default Mac configuration."
If you move the cursor over this icon, you will see "Mac."
Note the name of the configuration in the table and click that same configuration name in the shaded column on the left side of your screen. (You'll find it under "PC" or "Mac" in the list of configurations under the name of your community.)
The Account Management Registration URL will appear at the bottom right. Copy the URL to use for downloading and registration.
Go to the For IT Staff page.
Click Community Reserved Accounts in the Quicklinks box.
Authenticate with your uniqname and Kerberos password. (You must be specifically authorized for access to the Connected Backup Administration web pages.)
Click the name of your Connected Backup community in the list.
Follow the instructions for downloading the ReserveAccount file.
From the ReserveAccount file you downloaded, select an unused reserved account line. Whoever will download and install the agent will need two things:
the reserved account code (from the third column in the line)
the Account Management Registration URL (from step 7 of "Obtain the Account Management Registration URL" above)
If you are going to download and install the agent yourself, save the information in a and b above. Otherwise, forward it to the user.
Optional: For tracking purposes, make a notation to indicate that the reserved account has been assigned. Contrary to the notice at the top of the ReserveAccount file, it is safe to make such a notation because the file is no longer imported to an application.
These instructions are for the end user.
If you choose to have your users do the next step themselves, please send them to the following URL:
http://www.itcs.umich.edu/backup/connected/start/agentinstall.php
They will see the same instructions as below.
If you install the agent for your users, be sure they go to the Welcome for important information for first-time users.
Your Community Administrator has given you an account reservation code. You will need it for step 3.
Using Internet Explorer or Safari, go to the Account Management Registration website, using the URL specified by your Community Administrator (IT administrator).
On the Account Management Welcome page, click Register and Download.
Enter the account reservation code in the appropriate box and click Continue.
Note: If you get a message that the account reservation code does not exist, check with your Community Administrator to confirm the code.
On the "Enter Registration Information" page, fill in the appropriate information, including your choice of password. Click Continue.
On the "Registration Complete" page, you'll see the Backup Account Information data. You do not need to record this information, but we suggest you do so, as you may find it useful later.
After the system is done creating your download file, click Begin Download. Save the file to your local hard drive.
Click or double-click the AgentSetup file to begin the agent installation. Follow the prompts. (On a Mac, the file may be ready to execute, or you may have to click the icon to unzip it.)
After the agent installation is complete and you click Finish or Close, the agent interface will open after a brief delay.
Click Close.
After account synchronization is complete, and while the agent interface is open, review the Backup Schedule* under Tools and make changes where appropriate. (You can also change advanced rules if you wish - see instructions for Mac and Windows.)
Install is complete. You can click Backup Now, or wait for a scheduled backup.
Close the agent interface.
Now that you've installed the agent, see Welcome to Connected Backup to get started.
* Your scheduled backup will start within the time slot you choose, but the exact start time may vary from day to day.
