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For IT Staff & Community Administrators

Download and Install the Connected Backup Agent

The Community Administrator or the user can perform these steps. The instructions assume the user is doing so.

Download the AgentSetup file

Your Community Administrator has given you an account reservation code. You will need it for step 3.

  1. Using Internet Explorer or Safari, go to the Account Management Registration website, using the URL specified by your Community Administrator (IT administrator).

  2. On the Account Management Welcome page, click Register and Download.

  3. Enter the account reservation code in the appropriate box and click Continue.

  4. Note: If you get a message that the account reservation code does not exist, check with your Community Administrator to confirm the code.

  5. On the "Enter Registration Information" page, fill in the appropriate information, including your choice of password. Click Continue.

  6. On the "Registration Complete" page, you'll see the Backup Account Information data. You do not need to record this information, but we suggest you do so, as you may find it useful later.

  7. Click Download Software.

  8. After the system is done creating your download file, click Begin Download. Save the file to your local hard drive.

Install the Agent

  1. Click or double-click the AgentSetup file to begin the agent installation. Follow the prompts. (On a Mac, the file may be ready to execute, or you may have to click the icon to unzip it.)

  2. After the agent installation is complete and you click Finish or Close, the agent interface will open after a brief delay.

  3. Enter the password you created in step 4 above (under "Download the AgentSetup file") and click OK.

  4. Click Close.

  5. After account synchronization is complete, and while the agent interface is open, review the Backup Schedule* under Tools and make changes where appropriate. (You can also change advanced rules if you wish - see instructions for Mac and Windows.)

  6. Install is complete. You can click Backup Now, or wait for a scheduled backup.

  7. Close the agent interface.

Now that you've installed the agent, see Welcome to Connected Backup to get started.


* Your scheduled backup will start within the time slot you choose, but the exact start time may vary from day to day.