Desktop backup solutions are used to automatically back-up critical data stored on personal computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a newly configured or re-imaged computer in case of theft or a hard drive crash. CrashPlan's file version retention allows recovery of clean versions of files in case of a virus or ransomware attack. CrashPlan is not designed to restore your applications and settings. For more information, see What Should You Back Up.
Desktop Backup, powered by CrashPlan, is available to all campus departments, including MiWorkspace subscribers and departments that do not utilize MiWorkspace.
MiWorkspace Customers receive backup and restoration options using network folders, but there are some notable exceptions that make Desktop Backup a good solution. Read more about storage and backup options in MiWorkspace, and find out when Desktop Backup may be necessary.
Other Campus Departments may request Desktop Backup accounts. Accounts are available to all faculty, staff and students, but must be requested by the department representative and charged to a ShortCode.
Use Desktop Backup to protect data files (for example: documents, spreadsheets, presentations, photos, music, videos) on your computer that are stored in locations not otherwise protected.
|Files stored locally on Mac computers.||The Documents folder on Mac computers is not automatically stored on a file server and therefore is not otherwise backed up.|
|Files on Windows computers that do not redirect My Documents to a file server.||Files not redirected to a file server will be lost in the event of a hard drive crash or other disaster.
Check with your local IT support if you are not sure.
|Files on external hard drives||These files are otherwise unprotected.|
|Your entire computer hard drive.||CrashPlan is not designed to restore your operating system or applications. These files are more successfully restored from installation media and backing them up may negatively impact backups of your important data.
For more information see Code42’s document, What Should You Back Up
|MiWorkspace Windows computers Desktop and Documents folders.||Files on these computers are stored in locations which have their own backups.
Not sure about your MiWorkspace computer? Contact the ITS Service Center
|Network or Cloud storage, such as:
||Files placed in these locations are protected by these services. Deleted files can be retrieved by the user for a period of time. Your local IT staff and ITS service providers can assist if necessary.|
|A computer running a server operating system or requiring a research data archive.||CrashPlan is designed for backing up active data files on desktop operating systems. Use MiBackup for server and research archives.|
Service Level Expectations are described in the SLE document available on the IT Services Portal.
For more information on the CrashPlan product powering Desktop Backup, see the CrashPlan Pro website. Some features may vary depending on the university's specific agreement and configuration.
The Desktop Backup rates are published online.
Please visit the CrashPlan Pro website for details.
MiWorkspace Customers: MiWorkspace subscribers may request the service by contacting the ITS Service Center and following the MiWorkspace prompts.
Non-MiWorkspace Customers: Individuals in other campus departments that wish to use the service should request it through their local IT staff. Designated unit representatives may modify or request new accounts for their users using the online Desktop Backup Change Request form.
The information below applies to ONLY non-MiWorkspace account holders. For assistance with set-up and configuration, MiWorkspace customers should contact the ITS Service Center and follow the MiWorkspace prompts.
Find support and configuration information online, including How to Set-Up Desktop Backup accounts and links to tutorials.
Add, modify, or cancel accounts using the Desktop Backup Change Request Form. Please note there is no data limit in Desktop Backup powered by CrashPlan accounts.
Most configuration details are set by default, including encryption and compression. Other configurable and non-configurable settings are listed below. Those with an asterisk may be modified by the user.
|Versions to keep from last week||Every 15 Minutes*|
|Versions to keep from the last 90 days||Every day*|
|Versions to keep every year||Every week*|
|Versions to keep from previous years||Every year*|
|Remove deleted files||Every month*|
|Watch File system in real-time||On|
|Reporting||Allowed but user must turn on and configure*|
|Require account password to access CrashPlan Desktop Application||On|
Find more support and configuration information on the Desktop Backup support page, including links to tutorials.
MiWorkspace Customers: Please contact the ITS Service Center and follow the MiWorkspace prompts.
Non-MiWorkspace Customers: Local IT staff can help set-up and configure newly added Desktop Backup accounts. Both local IT staff and end users should contact the ITS Service Center and follow the General Computing prompts.
Additional self-service information for non-MiWorkspace customers, including technical tutorials from CrashPlan Pro, is available on the Desktop Backup support site.