ITS Backup Services
About Desktop Backup
Getting Started
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For Non-MiWorkspace Customers Only

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Desktop Backup Service - Powered by CrashPlan

About Desktop Backup

Desktop backup solutions are typically used to automatically back-up critical data stored on personal computers that isn't stored elsewhere. The data can be restored if the computer is stolen or rendered unusable by a virus. New backup and restoration options available to the U-M community through the MiWorkspace service mean that the number of individuals who actually need a desktop backup solution is limited.

Eligible Customers

Desktop Backup, powered by CrashPlan, is available to only the following groups:

Former Connected Backup Customers are defined at the unit level. Any unit who was previously a Connected Backup customer may request Desktop Backup accounts. They may add and remove users or machines to the Desktop Backup service as needed, even if the user did not have a Connected Backup account.

MiWorkspace Customers receive backup and restoration options using network folders, but there are some notable exceptions that make Desktop Backup a good solution. Read more about storage and backup options in MiWorkspace, and find out when Desktop Backup may be necessary.

Service Level Expectations

Features

For more information on the CrashPlan product powering Desktop Backup, see the CrashPlan Pro website. Some features may vary depending on the university's specific agreement and configuration.

Rates

The Desktop Backup rates are published online. When a unit adopts MiWorkspace, Desktop Backup will be available without additional charge to those who meet eligibility requirements.

Getting Started

System Requirements

Please visit the CrashPlan Pro website for details.

Request Desktop Backup

No new customers that are not MiWorkspace units will be added to the service. Individuals in a unit that subscribed to the former Connected Backup service may be added to the service.

The information below applies to ONLY non-MiWorkspace account holders. For assistance with set-up and configuration, MiWorkspace customers should contact the ITS Service Center and follow the MiWorkspace prompts.

Set up Desktop Backup Accounts

Find support and configuration information online, including How to Set-Up Desktop Backup accounts and links to tutorials.

Add or Modify Desktop Backup Accounts

Add, modify, or cancel accounts using the Desktop Backup Change Request Form. Please note there is no data limit in Desktop Backup powered by CrashPlan accounts.

Configure Desktop Backup Accounts

Most configuration details are set by default, including encryption and compression. Other configurable and non-configurable settings are listed below. Those with an asterisk may be modified by the user.

Configuration Default
Backup Frequency Always*
Versions to keep from last week Every 15 Minutes*
Versions to keep from the last 90 days Every day*
Versions to keep every year Every week*
Versions to keep from previous years Every year*
Remove deleted files after Never*
Data de-duplication Full
Compression Encryption
Watch File system in real-time On
Reporting Allowed but user must turn on and configure*
Require account password to access CrashPlan Desktop Application On

Find more support and configuration information on the Desktop Backup support page, including links to tutorials.

Note on Appropriate Usage

The Desktop Backup service powered by CrashPlan is not appropriate for the following:

Help

Additional self-service information for non-MiWorkspace customers, including technical tutorials from CrashPlan Pro, is available on the Desktop Backup support site.