ITS Backup Services
About Desktop Backup
Getting Started

Quick Links

For Non-MiWorkspace Customers Only

How To Set Up Accounts
Create/Modify Accounts
Support Site

Desktop Backup Service - Powered by CrashPlan

About Desktop Backup

Desktop backup solutions are used to automatically back-up critical data stored on personal computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a newly configured or re-imaged computer in case of theft or a hard drive crash. CrashPlan's file version retention allows recovery of clean versions of files in case of a virus or ransomware attack. CrashPlan is not designed to restore your applications and settings. For more information, see What Should You Back Up.

Eligible Customers

Desktop Backup, powered by CrashPlan, is available to all campus departments, including MiWorkspace subscribers and departments that do not utilize MiWorkspace.

Service Level Expectations

Service Level Expectations are described in the SLE document available on the IT Services Portal.


For more information on the CrashPlan product powering Desktop Backup, see the CrashPlan Pro website. Some features may vary depending on the university's specific agreement and configuration.


The Desktop Backup rates are published online.

Getting Started

System Requirements

Please visit the CrashPlan Pro website for details.

Request Desktop Backup

The information below applies to ONLY non-MiWorkspace account holders. For assistance with set-up and configuration, MiWorkspace customers should contact the ITS Service Center and follow the MiWorkspace prompts.

Set up Desktop Backup Accounts

Find support and configuration information online, including How to Set-Up Desktop Backup accounts and links to tutorials.

Add or Modify Desktop Backup Accounts

Add, modify, or cancel accounts using the Desktop Backup Change Request Form. Please note there is no data limit in Desktop Backup powered by CrashPlan accounts.

Configure Desktop Backup Accounts

Most configuration details are set by default, including encryption and compression. Other configurable and non-configurable settings are listed below. Those with an asterisk may be modified by the user.

Configuration Default
Backup Frequency Always*
Versions to keep from last week Every 15 Minutes*
Versions to keep from the last 90 days Every day*
Versions to keep every year Every week*
Versions to keep from previous years Every year*
Remove deleted files Every month*
Data de-duplication Full
Compression Encryption
Watch File system in real-time On
Reporting Allowed but user must turn on and configure*
Require account password to access CrashPlan Desktop Application On

Find more support and configuration information on the Desktop Backup support page, including links to tutorials.

Note on Appropriate Usage

The Desktop Backup service powered by CrashPlan is not appropriate for the following:


Additional self-service information for non-MiWorkspace customers, including technical tutorials from CrashPlan Pro, is available on the Desktop Backup support site.