Desktop backup solutions are typically used to automatically back-up critical data stored on personal computers that isn't stored elsewhere. The data can be restored if the computer is stolen or rendered unusable by a virus. New backup and restoration options available to the U-M community through the MiWorkspace service mean that the number of individuals who actually need a desktop backup solution is limited.
Desktop Backup, powered by CrashPlan, is available to only the following groups:
Former Connected Backup Customers are defined at the unit level. Any unit who was previously a Connected Backup customer may request Desktop Backup accounts. They may add and remove users or machines to the Desktop Backup service as needed, even if the user did not have a Connected Backup account.
MiWorkspace Customers receive backup and restoration options using network folders, but there are some notable exceptions that make Desktop Backup a good solution. Read more about storage and backup options in MiWorkspace, and find out when Desktop Backup may be necessary.
Non-MiWorkspace Customers: Former Connected Backup units can find terms of service, as well as information on rates, in the documentation on this web page.
MiWorkspace Customers: Account holders with Desktop Backup should refer to the MiWorkspace SLE, and unless indicated otherwise, the terms described there apply.
For more information on the CrashPlan product powering Desktop Backup, see the CrashPlan Pro website. Some features may vary depending on the university's specific agreement and configuration.
The Desktop Backup rates are published online.
Please visit the CrashPlan Pro website for details.
Non-MiWorkspace Customers: Former Connected Backup customers may modify or request new accounts for their users using the online Desktop Backup Change Request form.
MiWorkspace Customers: MiWorkspace subscribers who meet the eligibility requirements for Desktop Backup may request the service by contacting the ITS Service Center and following the MiWorkspace prompts.
No new customers that are not MiWorkspace units will be added to the service. Individuals in a unit that subscribed to the former Connected Backup service may be added to the service.
The information below applies to ONLY non-MiWorkspace account holders. For assistance with set-up and configuration, MiWorkspace customers should contact the ITS Service Center and follow the MiWorkspace prompts.
Find support and configuration information online, including How to Set-Up Desktop Backup accounts and links to tutorials.
Add, modify, or cancel accounts using the Desktop Backup Change Request Form. Please note there is no data limit in Desktop Backup powered by CrashPlan accounts.
Most configuration details are set by default, including encryption and compression. Other configurable and non-configurable settings are listed below. Those with an asterisk may be modified by the user.
|Versions to keep from last week||Every 15 Minutes*|
|Versions to keep from the last 90 days||Every day*|
|Versions to keep every year||Every week*|
|Versions to keep from previous years||Every year*|
|Remove deleted files after||Never*|
|Watch File system in real-time||On|
|Reporting||Allowed but user must turn on and configure*|
|Require account password to access CrashPlan Desktop Application||On|
Find more support and configuration information on the Desktop Backup support page, including links to tutorials.
The Desktop Backup service powered by CrashPlan is not appropriate for the following:
MiWorkspace Customers: Please contact the ITS Service Center and follow the MiWorkspace prompts.
Non-MiWorkspace Customers: Local IT staff can help set-up and configure newly added Desktop Backup accounts. Both local IT staff and end users should contact the ITS Service Center and follow the General Computing prompts.
Additional self-service information for non-MiWorkspace customers, including technical tutorials from CrashPlan Pro, is available on the Desktop Backup support site.