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ITS: U-M Windows Forest - Windows File Sharing
ITS Windows-Based Services How-To Documents Frequently Asked Questions Help Monthly Windows Administrators Meetings Contact Us U-M Windows Forest Main ...
http://www.itcs.umich.edu/windows-forest/docs/WindowsFileSharing/

ITS Desktop Virtualization (VDI) - Service Level Agreement
 Desktop Virtualization (VDI) FAQ Rates Order/Modify MyDesktop Support/Help Server Virtualization ITS Virtualization Services « Virtualization Services ...
http://www.itcs.umich.edu/virtualization/desktop/sla.php