Footprints Administration
| Day |
Date |
Time |
Location |
Instructor |
|
For U-M |
Others |
|
| Thu |
10/15/09 |
1:00PM–4:00PM |
Rm 2074 CSSB |
Boyd |
|
$105 |
$135 |
Closed |
| Wed |
12/16/09 |
9:00AM–12:00PM |
Rm 2038 CSSB |
Boyd |
|
$105 |
$135 |
Register |
| Mon |
2/22/10 |
9:00AM–12:00PM |
Rm 2074 CSSB |
Boyd |
|
$105 |
$135 |
Register |
| Thu |
4/15/10 |
1:00PM–4:00PM |
Arbor Lakes Bldg 1, Rm 1900 |
Boyd |
|
$105 |
$135 |
Register |
Category
Collaboration Tools
Workshop Description
Through lecture, demonstration, and discussion participants will receive an introduction to the creation and administration of Footprints Projects. The workshop will cover the following topics:
- Creating a footprints project on the test server
- Creating a project on the production server
- Project Setup
- Field Maintenance
- Escalations
- Tracking Tickets
- Global Tickets
- Reports
- Agent Administration
- Agent Support
Prerequisite(s)
UMOD identity, basic computing skills, and knowledge using web browsers
