Frequently Asked Questions About the ITS Exchange Service

Getting Started E-Mail Calendaring

Quotas Spam & Viruses Getting Help

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Getting Started

• Exchange...Outlook — What's in a name?

• How do I log in?

• What is my Exchange password, and how do I change it?

• Which Exchange Server am I on?

• Can I change the way my name appears in the Exchange Address Book (GAL)?

E-Mail

• How does Exchange compare with ITS's IMAP e-mail service?

• Can I use both Exchange and ITS's IMAP e-mail service?

• How can I receive e-mail addressed to myuniqname@umich.edu?

• How can I delegate my e-mail?

• How does Exchange protect me from viruses and spam?

Calendaring

• How does Exchange compare with Meeting Maker?

• How do I schedule meetings with Meeting Maker users?

• How do I do what I did in Meeting Maker?

• Can I get the U-M Academic Calendar in my Exchange calendar?

• What are the best practices when creating a meeting proposal?

• How do I add an e-mail meeting proposal into my Exchange calendar?

• Why can't I see the availability of some campus Exchange users?

• Can I move appointments from my personal calendar into Exchange?

• How can I delegate my calendar?

• How can I publish a calendar on the web that everyone can view?

Quota

• What is my Exchange quota?

• How can I find out how much of my quota I'm using?

• How can I control my quota?

• What happens if I reach my quota?

• How can I increase my quota?

Spam & Viruses

• How can I minimize spam?

• How am I protected against viruses?

Getting Help

• Where can I get more help with Exchange, Outlook, Entourage, and Outlook Web Access (OWA)?

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