ITS General Computing

Email FAQ

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Where can I learn about using U-M Google Mail?
How do I create an email group and send mail to it?

You can create email groups in the MCommunity Directory. You can set them so that anyone, or only the group members, can send mail to them. Other settings let you control visibility of the member list, whether the group is joinable, and more. Groups in MCommunity are synchronized to U-M Google, so you can use them for email and for sharing Google resources. See Managing Groups that You Own in the MCommunity Directory for instructions.

How do I set up a course group for email?

Instructors can create groups for their classes in the MCommunity Directory that are synchronized to U-M Google. The groups can be used for sending email and sharing Google resources. See Course Groups in MCommunity and Google for instructions.

How do I forward my email to another email account?

You can forward mail sent to you at your address to any email account you choose. To learn how to set up or change your mail forwarding, see Forwarding or Redirecting Your U-M Email Using the MCommunity Directory.

Can I keep my email and/or email address after I graduate, retire, or leave U-M?

Alumni and retirees can continue to use U-M Google Mail, as well as some other services. Those with no remaining U-M affiliation will lose access to their email and email address after a grace period. See What Happens to Your Uniqname, Directory Profile, and Computing Services After You Leave U-M.

What do I do if I think my email account has been compromised or hacked?

If you think your email account has been compromised or hacked, please see Compromised Accounts.

What are full headers on an email message?

Full headers help you see the route an email message took from when it was sent to when it appeared in your mailbox. If you forward a message you are concerned about to the ITS Service Center for help, it is best to include full headers so Service Center staff have all the information they need to help you.

How do I show full headers on an email message?

Instructions are provided on the U-M Safe Computing website.

If I send email to multiple MCommunity groups, do recipients get multiple copies?

No, they will only get one copy. If you send a message to more than one MCommunity group, and a person is in more than one of those groups, that person will only get one copy of the message. U-M's Mail Gateway works with MCommunity to prevent duplicate copies. If, however, you send a message to groups in different systems, such as MCommunity and an external listserv or group, and a person is in several of them, they will get duplicates.

How do I get out of an MCommunity email group?

See Managing Your Membership in MCommunity Directory Groups for instructions.

How do I set an email Away Notice?

We recommend that you use the MCommunity Directory, rather than your email program or U-M Google, to set an Away Message. The Away Message sends an automatic message to anyone who sends a message to you. Use it to let people know when you are away from e-mail, such as when you are on vacation. To set the away message, follow these instructions. Be sure to turn off your away message when you return.

Technical note: The away message sent by the MCommunity Directory in response to mail sent to you is actually, at the machine level, a "bounce" rather than a "reply." This has the effect of de-confirming addresses that spammers use. So, you can use the away message secure in the knowledge that this will not generate additional spam by confirming an active email address to spammers.

How do I report email harassment?

Report email harassment, inappropriate use of email, and other email problems—for email coming to your account, or originating from an account—to the Information Technology (IT) User Advocate by sending email to For more information, see the IT User Advocate page on the Safe Computing website.

My question about email at U-M isn't in this list. Who can I ask for help?

The ITS Service Center can answer your questions about email.

To report email that you suspect is in violation of the university's Proper Use Policy, send email to the Information Technology (IT) User Advocate at See the User Advocate page on the Safe Computing website for more information.

These services are available only to those with a current University of Michigan affiliation.

See also Spam, Phishing, and Suspicious E-mail.