U-M is going Google! If you use the ITS Exchange email service, you will switch to a U-M Google account sometime during 2012. See the google.umich.edu website for details, including go-live dates. This document will remain available until all ITS Exchange email users have moved to Google Mail.
Set Up Entourage 2004 with Exchange on a Macintosh
S4328 April 2007
OUTLOOK 2011 AND ENTOURAGE 2008: We highly recommend you use either Outlook 2011 or Entourage 2008, part of Microsoft Office 2011 or 2008. They are available at no cost for university-owned computers; please check with your system administrator. For personally-owned computers, you can purchase Office 2011 and 2008 at a significant educational discount at the U-M Computer Showcase.
This document explains the ITS Exchange service, and shows how to use Microsoft Entourage to create and access your Exchange account and how to connect to your Exchange account when you are off campus.
It refers specifically to the Exchange Service provided by Information and Technology Services (ITS). Some schools and departments including the Business School, Business and Finance, and Institute for Social Research (ISR) provide their own Exchange services.
WARNING! Please make certain the Entourage on your computer is version 11.2.1 or later (but not 11.2.3). This free version upgrade fixes some very important problems and provides significant enhancements. For details, refer to Appendix A: Determining Your Entourage Version and Updating It.
Table of Contents
What Is Exchange?
Exchange is Microsoft's messaging system that provides e-mail, calendaring, and other features. It resides on a server rather than on your computer. Because of this, you'll never see an Exchange application on your computer.
Microsoft Entourage 2004 — part of the Office 2004 suite — allows you to access your Exchange account where you can:
You should already have received the QUICK Source help guide, Entourage 2004: Getting Started. If not, please check with your IT department.
Entourage 2004 is a component of Microsoft Office 2004. Microsoft strongly recommends version 11.2.1 or later (but not 11.2.3). If you need assistance, please refer to Appendix A: Determining Your Entourage Version and Updating It.
Microsoft also recommends Mac OS X 10.2.8 or later. For your security, we highly recommend you use the latest operating system your Macintosh can run.
Your Windows Active Directory Password
Even though you have a Macintosh, you must create a Windows Active Directory password before you can use your Exchange account.
MAKE SURE YOU GET YOUR EXCHANGE E-MAIL: E-mail sent to you from other Exchange users is available only in Entourage. If you only use Entourage, this is not a problem. However, if you sometimes read your messages in other e-mail programs — such as the web-based web.mail.umich.edu — you will not see messages sent to your Exchange account. This can be confusing, because you'll always see e-mail sent to you at firstname.lastname@example.org in both Entourage and other U-M e-mail services.
Setting Up Spam Filtering
Exchange uses the Brightmail spam detection system. To take advantage of Brightmail, you need to configure Entourage or Outlook [Windows].
USING MORE THAN ONE COMPUTER? Entourage only stores the Brightmail setting on the computer you set it up on. If you access your Exchange account from more than one computer — from one at work and at home, or from a desktop and a laptop — you have two options to have the Brightmail spam detection system work on all of your computers:
Accessing Exchange From Off Campus
When you're not on campus at home, for example, or traveling there are several ways to connect your Mac to your ITS Exchange account.
More information is available at the ITS Exchange Service's website.
Also visit ITS's Information System to obtain ITS computer documentation and other resources. A list of relevant documents follows:
The ITS Service Center provides a variety of computing help resources.
For further help with this or any other topic, call 734-764-HELP  or submit an online service request.
Appendix A: Determining Your Entourage Version and Updating It
The version of Entourage that originally came with Office 2004 had a bug that could lose some of your e-mail and calendar items. For your protection, please verify that you are using at least version 11.2.1 or later (but not 11.2.3).