ITS Documentation

Responding to a Friend Guest Account Invitation

S4336 • May 2009

This document explains how Friend guest account invitations work, how you can respond to such an invitation, and how you can use your Friend account to access U-M protected web resources. It also provides some troubleshooting tips.

If you received a Friend invitation from someone, follow the instructions in this document to respond to the invitation. If you requested your own Friend account and received an e-mail message about the next step in the account-creation process (actually a Friend invitation that you sent to yourself), you can either follow the instructions here for the rest of the process or in How to Set Up a Friend Account for Guest Access to U-M Computing Resources (S4316).

Table of Contents

What Is a Friend Account Invitation?

Many web resources at the University of Michigan require you to first log in with a login ID and a password before you can access the Web page or site. Members of the U-M community can use their uniqnames and UMICH passwords to do this.

Sometimes, members of the U-M community want guests to have access to their Web resources. They can then send invitations to those guests, inviting them to create a Friend guest account that will give them access to those Web resources.

If you have received an invitation to create a Friend guest account, it is either because you requested access to a particular web resource at U-M or because someone at U-M believes that you need or want such access.

A Friend guest account invitation can be customized by the person or U-M unit that sends it, so each invitation may look a bit different. In general, though, Friend invitations are sent via e-mail and include, at a minimum, the following information:

  • The e-mail address of the person or service that sent you the invitation.

  • A Create Friend Account link that you can click to create your guest account.

  • A link to this documentation—Responding to a Friend Guest Account Invitation (s4336).

  • A link to information about Information Technology Policies at the University of Michigan.

Responding to the Invitation

To respond to the invitation and create your own Friend guest account, begin by clicking the Create Friend Acount link in the text of the invitation. Here are the steps you will go through to create the account:

  1. Click the Create Friend Account link in the e-mail invitation you received.

  2. Your Web browser will open to a page where you will be asked to provide your e-mail address and to choose a password. After you do so, click the Set Password button.

  3. You will see confirmation that your Friend account has been created. On that confirmation page will be a link you can click to log in and to connect to the Web resource(s) that you were invited to use.

    You will also receive an e-mail message confirming the account creation and providing you with some additional information. We recommend that you save that message for future reference.

Using Your New Friend Account

You can use your Friend guest account to log in to any U-M Web resource that you have been authorized to use.

Your login ID or name is the full e-mail address that you provided.

Your password is the one that you selected.

Enter your e-mail address and password at the login screen for the Web resource you want to use.

What If I Forget My Friend Password?

To Reset Your Password

If you forget your Friend account password, you can reset it yourself by visiting the Reset Friend Password page and following the instructions there.

To Change Your Password

You can change your password at any time by visiting the Change Friend Password page. First, you will need to log in with your e-mail address and your current password. Then you will be taken to a page where you can change your password.

Troubleshooting Tips

If You Do Not Receive the Account Confirmation Message

After you select your Friend password, an e-mail message is sent to the e-mail address you provided. This message confirms creation of your Friend guest account.

Most people who report not receiving this message find that it has been caught by their spam filter. If your e-mail program files suspected spam messages in a junk or spam folder, please check that folder to see if the message was put there. The message will be from, and the subject line will be U-M: Your New Friend Account.

If Your Invitation has Expired

The personalized Create Friend Account link in your invitation expires after 24 hours. If you click the link after it expires and provide a password, you'll see an error message letting you know the invitation has expired.

You can request a Friend account for yourself without an invitation by going to the Request a Friend Account page.

Additional Resources

See the Friend Accounts page and list of Frequently Asked Questions.

Also, visit ITS's Information System to obtain ITS computer documentation and other resources. A list of relevant documents follows:

The ITS Service Center provides a variety of computing help resources.

For further help with this or any other topic, call 734-764-HELP [4357] or submit an online service request.