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Documentation

E-Mail FAQ
This is ITS's e-mail FAQ for end users.
E-mail Blocking
ITS blocks incoming and outgoing mail to prevent bad e-mail behavior.
E-mail Filtering for Viruses
ITS filters incoming and outgoing mail to prevent the spread of viruses.
Exchange Service (ITS)
A collaborative central e-mail and calendaring service using Microsoft Exchange.
Listserver
The ITS Listserver service allows you to manage and use large mailing lists. It uses Lyris software and can be accessed using your e-mail program or from the web.
Mail Architecture (ITS) (368 KB pdf document)
This document, completed in February 2005, was written as an attachment to the Anti-Virus/Anti-Spam software RFP. It provides a technical overview of U-M's e-mail architecture.
Mail Gateway
Mail sent to addresses ending in @umich.edu goes first to the Gateway.
PenaltyBox FAQ
Frequently asked questions about PenaltyBox, including how it works and more.
Postmaster
The Postmaster group (postmaster@umich.edu) answers questions about mail delivery problems and fields "dead letter" rejection messages.
SpamBox FAQ
Frequently asked questions about SpamBox, including how it is trained and more.
Spam Busters
Spam Busters provides information about U-M's comprehensive approach to spam management, tools you can use to reduce the amount of spam in your INBOX, and spam prevention tips.
IT User Advocate
The IT User Advocate unit works within the University of Michigan community to ensure that U-M information technology policies and guidelines are followed.