We work within the University of Michigan community to ensure that U-M information technology policies and guidelines are followed.

The User Advocate has the resources to enforce compliance through a variety of means, including temporary denial of service (removing access to University-sponsored e-mail and other services, including the Internet).

Typical duties include:

• Receiving and investigating reports of U-M technology and information policy violations as they pertain to U-M-provided resources.

• Coordinate problem-solving with other campus units—including Student Affairs, Public Safety and Security (DPSS), and other U-M information technology service providers.

• Providing IT policy interpretation and information to help students, faculty, and staff understand University and departmental policy, including the responsible use of shared resources.

• Engaging in outreach activities, including general community education.

• Contributing to campuswide security and security education projects and initiatives.

Information Technology User Advocate at the University of Michigan
abuse@umich.edu

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Last Updated October 18, 2009