Note: To report problems at any time, call 764-HELP, or send an e-mail to online.consultilng@umich.edu
Staff are on call 24/7. In addition, they conduct regular maintenance during hours of low use that may occasionally cause temporary outages.
| Type of Outage or Maintenance | Days Performed | Time of Day (All times are EST) | Notes |
|---|---|---|---|
| Routine Monitoring | Weekdays | 9:00 a.m.–6:00 p.m. | Staff will address problems as soon as possible, including during on-call hours when necessary. |
| Routine Reboots | Sunday | 5:00 a.m. | Users may not start new connections between 4:00 and 5:00 a.m., but prior connections are okay. |
| Non-routine Reboot | Any day | 12:00 a.m.–6:00 a.m. | Staff will provide 1/2 hour notification if a reboot is required. |
| Extended outages for hardware upgrades and other maintenance procedures | Saturday or Sunday | 12:00 a.m.–6:00 a.m. | Staff will notify users two days in advance of this more extended outage. A message will appear when users log in. |
