All work is done on the premises at the U-M Computer Showcase, located in the ground floor of the Michigan Union on Ann Arbor's Central Campus.
You will be asked to fill out a work order that includes a liability waiver at the time the request is made. We encourage you to read the contract carefully. Payment is due at the time of pick-up.
The service is available to:
Please note: while we can do maintenance work on any type of computer, we can perform hardware repair only on Apple and Dell computers. For information on repairing other computers, see our repair page.
As a precautionary measure, we strongly encourage you to back up your personal files prior to bringing your system in for repair. (We take all appropriate precautions, but the possibility exists that some data could inadvertently be lost during the course of some repairs.)
Bring your hardware and software to the U-M Computer Showcase in the ground floor of the Michigan Union (see a map).
If you are bringing in a laptop, bring also:
If you are bringing in a desktop computer, bring:
You will need to leave these items with us. Sorry, but we are not able to offer pick-up or delivery at this time.
This service operates on a first-come, first-served basis. Repairs and installations can take anywhere from one to five business days, depending on the number and type of requests in the queue. You may wish to call ahead to see how busy we are, but our best estimate can only be made at the time of check in, since requests for service can fluctuate on short notice.
All software must be licensed directly to the customer. If your work request includes the installation of new software (such as an OS upgrade), you can usually purchase the software from the U-M Computer Showcase here at a reduced educational price at the time you place your request. Call in advance or check the Showcase website if you want to check the availability of specific software.
Once you've heard from us that your computer is ready to be picked up, you can come to the U-M Computer Showcase anytime during its hours of operation. Payment is due at the time of pick-up.
It's important to understand that your equipment's warranty is with the manufacturer (not with the Showcase). The manufacturer (Apple, Dell, etc.) sets the terms of the warranty and you will deal directly with them if it comes to claims.
Not all warranties are equal (for example, some cover accidental damage and some do not), so know exactly what yours covers. The following information applies to warranties for computers purchased through the U-M Computer Showcase:
We are not able to offer pick-up or delivery of computers at this time.
However, if neither you nor your staff are able to drop off or pick up equipment, we do allow U-M departments to arrange for a courier service to deliver and pick up computers.
To send a computer via courier:
please call us first at (734) 763-6181 to find out what paperwork is needed.
To pick up a computer via courier:
first make payment arrangements and let us know who is authorized to pick it up.