ITS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
The ITS Accounts office provides walk in and telephone help with computing accounts, subscriptions, uniqnames, passwords, and ITS billing questions for faculty, students and staff.
The ITS Accounts office provides walk in and telephone help with computing accounts, subscriptions, uniqnames, passwords, and ITS billing questions for faculty, students and staff.
The Adaptive Technology Computing Site (ATCS) at the University of Michigan is an ergo-assistive work-study computing environment open to students, faculty and staff. The site is designed to accommodate the information technology needs of physically, visually, learning, and ergonomically impaired individuals.
ITCom provides audio/video streaming to campus. Audio/video producers use this service to support the needs of staff/students and faculty for teaching, learning and marketing on campus and around the world.
ITS has operated an authentication system which uses Kerberos, developed at and maintained by MIT, since June 1990. Kerberos is a particularly secure authentication system which ensures not only that the user is who they claim to be, but also that the service they are accessing is also what it claims to be. Kerberos is also characterized by never sending the user's password across the network.
ITCom designs, builds and maintains the campus internet, or backbone. The Backbone Network interconnects numerous networks and facilitates collaboration between users of those networks.
ITS maintains the U-M Blue Disc website, which features pre-configured software Windows and Macintosh that faculty, students and staff need to connect to the campus computing environment, ITS services, and the Internet. The Blue Disc also includes anti-virus software, departmental content, plus extra software to enhance Internet usage. It is updated at least annually.
As part of a service to develop end user documentation, ITS also tests products for usability problems and browser issues related to the application.
ITS can duplicate small orders (less than 300) of CDs for departments. The department requesting duplication must provide a master disc and file for label artwork, if it is desired.
ITCom can provide all campus communication cabling that may be needed including interbuilding, intrabuilding and intracampus for voice, video and data communications.
ITCom provides the coordination point between university entities and the local cable franchise for cable modem service.
ITCom provides customer contact centers (sometimes called a Call Center) that allow a department to handle a large volume of calls in an efficient and effective manner. A customer contact center automatically directs incoming calls to the next available agent.
ITCom designs, builds and maintains the campus internet, or backbone. The Backbone Network interconnects numerous networks and facilitates collaboration between users of those networks.
Campus Computing Sites provides public access workstations for use by University students, faculty and staff. Users are able to access a wide variety of software and Basic Computing Package services in the sites and classrooms. Sites consists of more than 20 computer centers located throughout campus that are open to the U-M community.
The Adaptive Technology Computing Site (ATCS) at the University of Michigan is an ergo-assistive work-study computing environment open to students, faculty and staff. The site is designed to accommodate the information technology needs of physically, visually, learning, and ergonomically impaired individuals.
Several Campus Computing Sites are staffed with computer consultants who can answer standard computing service and Sites-related computing questions. For consulting locations, see the section titled "Which Sites are Staffed to Provide Computing Assistance?" at the URL below.
Faculty and instructors can reserve a computing classroom for regular classes or one-time events. Use of the rooms is governed by Campus Computing Sites Policies.
Centrex is a telephone service offering from SBC that provides customers with dial tone and allows them to share in a common set of 26 standard features and a common dial plan. U-M has a Centrex contract for a specific Centrex service from SBC that we have integrated with the campus telephone system which has allowed a system-wide 5 digit dialing plan for Ann Arbor. Centrex is typically used for off campus locations that cannot be connected directly to the University telephone switch.
ITCom provides any requested communication circuit such as a Local Area Network (LAN) connection to the backbone, or a point-to-point alarm circuit (which would be used for department security or utilities department network monitoring, for example). Circuits are used to connect communications devices or networks.
A class listserv is essentially an e-mail group that only the members of a particular class can use to communicate with one another. The Information and Technology Services (ITS) Listserver service is provided at no cost. It is recommended that listservs be used for class e-mail groups rather than e-mail groups in the U-M Online Directory because of the greater security and privacy listservs offer.
The Computer Support & Repair Service provides for-fee assistance with a variety of software and desktop maintenance and repair problems, including:
- virus scanning and troubleshooting
- software installations, including operating system upgrades
- hardware upgrades and installations (RAM, network cards, and more)
- data file back-ups and transfers; and
- diagnosing and fixing a variety of other operating problems.
The Service is also an authorized warranty repair center for Apple and Dell computers.
The U-M Computer Showcase provides computers and peripherals for personal purchases by U-M students, faculty, and staff. Items are offered at not-for-profit discounts.
The Computer Support & Repair Service provides for-fee assistance with a variety of software and desktop maintenance and repair problems, including:
- virus scanning and troubleshooting
- software installations, including operating system upgrades
- hardware upgrades and installations (RAM, network cards, and more)
- data file back-ups and transfers; and
- diagnosing and fixing a variety of other operating problems.
The Service is also an authorized warranty repair center for Apple and Dell computers.
All members of the online community at U-M are required to adhere to standards of behavior described in the University policy entitled "Proper User of Information Resources, Information Technology and Networks at the University of Michigan." The IT User Advocate Office is responsible for investigating and handling possible abuses of this policy.
IT Education Services provides education and training programs for the U-M community and others. Options include regularly-scheduled workshops, train the trainer services, one-on-one instruction and a variety of custom options to help make learning easier.
ITCom offers two types of conference calls—"Meet Me" and "Operator Assisted"—to the campus community in addition to teleconferencing. Details about the different types of conference calling can be found at the URL below.
The U-M conferencing environment is called C.O.W.—Conferencing On the Web. It's designed for course conferences, with teachers and students in mind, although the information here applies equally well to other types of conferences.
The Connected Backup service allows Windows and now Mac users to easily and automatically backup and recover data on their personal workstation hard drives (desktop or portable). Connected Backup employs technology from Connected Corporation. It is available to faculty and staff only through their department IT administrator.
ITS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
ITS administers Cosign, a secure single sign-on web authentication for the U-M community. It is part of the National Science Foundation Middleware Initiative (NMI) EDIT software release.
Data centers at the University of Michigan follow a transition process similar to the process for adopting other new technologies. It is a three-phase process that occurs over many years. This page describes the process and links you to the major data centers at the University of Michigan.
ITS operators provide telephone directory assistance for the campus seven days a week.
ITS creates and makes available an online library of end-user documentation to assist users with ITS services. ITS consultants also use this documentation to assist users who call the 4-HELP line or write to online.consulting@umich.edu
Hostmaster simplifies computing site administration by handling DNS (Domain Name Service) services, such as the setup of domain name servers and domain name delegation. Hostmaster makes extensive use of the hindsite DNS/DHCP configuration management system. The Domain Name System is a collection of servers on a TCP/IP network. They resolve the text names used by people, such as "itcs.umich.edu", into the numbers that computers use, 141.211.100.12. All Internet destinations that can be found by name require an entry in a DNS server.
DHCP stands for "Dynamic Host Configuration Protocol" and it is an Internet standard. DHCP's purpose is to enable individual computers on an IP network to extract their configurations from a server (the 'DHCP server') or servers, in particular, servers that have no exact information about the individual computers until they request the information. The most significant piece of information distributed in this manner is the IP address.
The university provides an e-mail mailbox to all registered students, faculty, and regular staff on the Ann Arbor campus. The ITS e-mail services can be accessed in several ways including the web and IMAP and POP clients.
Postmaster handles messages from students, faculty, staff and alumni that is sent directly to postmaster@umich.edu. The group also field the "dead letter" rejection messages, which are e-mail messages that for some reason cannot be delivered to their intended recipients.
E-mail that is sent to eligible students, faculty and staff at their @umich.edu address can be forwarded to any e-mail account they choose. This is because all mail arriving at a @umich.edu address has its uniqname checked in the the U-M Online Directory. The directory contains a forwarding address which is used to forward, or redirect, that mail on to that e-mail forwarding address. Use of the directory for e-mail forwarding means users can keep their @umich.edu address no matter where their e-mail mailbox resides.
The U-M Online Directory (UMOD) allows for the creation of collections of names (both local, using uniqnames, and remote, using e-mail addresses) which can be used to send e-mail to a group of people. This is a less sophisticated group mail process than a listserve, but is a little easier to set up.
Mail Routing provides a variety of incoming and outgoing mail routing services for University of Michigan e-mail users. Incoming mail to the umich.edu domain is routed through servers which utilize the U-M Online Directory (UMOD) to determine the proper destination for mail sent to "uniqname@umich.edu".Mail Routing provides an SMTP (Simple Mail Transfer Protool) server for outgoing mail that delivers locally and off campus smtp.mail.umich.edu accepts SMTP, or, connections from users' mail clients, and then routes the users' sent e-mails to their requested destinations.
Mail Routing also maintains an "MX" server that can be used by departments running their own e-mail systems as a secondary location for mail queuing in the event that the department's primary mail server fails to accept incoming mail.
E-mail is often used to carry viruses across the internet. U-M has filters in place for both incoming and outgoing e-mail to check each message for viral payloads. E-mail messages which are found to carry viruses are deleted without being delivered and without notifying the sender.
IMAP is the central mailbox storage for e-mail that can be accessed using many different e-mail clients including Mulberry, mail.umich.edu and others.
POP mail clients download mail from the central server to your local machine, allowing you to read mail when you are not connected to the Internet.
mail.umich.edu gives you secure access to your U-M e-mail from any computer with an internet connection via a web browser.
ITS provides computer-ready classroom laboratories for use to the campus community on a pre-arranged basis.
A campus-wide service allowing departments to provide an integrated e-mail and calendaring solution to their users. This service was conceived by an IT Commons-based discussion between LSA, Engineering, Business School and ITCS and is run and managed by ITS.
The University has an extensive fiber infrastructure and leases fiber by the foot to departments that have special interbuilding connectivity needs.
In cooperation with the School of Information and LSAIT, ITS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, e-mail, web, & wireless), self-service online, knowledge management, business rule automation, two-way e-mail management, and reporting.
ITS offers professional technical assistance via telephone and e-mail for help with computer problems for faculty, students and staff. Consultants provide a wide range of assistance from e-mail to uniqname and password and antivirus topics.
ITS provides a homepage to all standard computing service users. A homepage is a publicly-available World Wide Web document. The information on a home page may describe you, your work group, or a student organization. People who have personal home pages often include information about their interests, research, publications, and other professional and avocational data. Groups that have home pages often describe what they do and how to get in contact with them.
Hostmaster simplifies computing site administration by handling DNS (Domain Name Service) services, such as the set-up of domain name servers and domain name delegations for any U-M affiliate interested in the registration of domain names or site managers interested in centralized DNS/DHCP service.
ITCom provides these services that include all systems and physical plant required to operate voice, video and data services at U-M.
The Institutional File System (IFS) is a central file storage, sharing and retrieval system that can be accessed from Windows, Macintosh and Unix computers. Just as the ITS e-mail service can be accessed from different computers at different locations, IFS lets users access documents and files from different computers at different locations.
ITS works with faculty members to make specialized software available to students at all Campus Computing Sites, upon request. Sites will install the operating system and software infrastructure and then upgrade, configure, test, and distribute software packages upon faculty request.
ITS maintains the U-M Blue Disc website, featuring the pre-configured software that you need to connect to the U-M computing environment, ITS services and the internet. The Blue Disc also includes anti-virus software, departmental content, plus extra software to enhance using the Internet.
"Internet2" refers to both an organization and a network. As an organization, it's a consortium of over two hundred research universities, affiliated organizations (such as Merit), and corporate partners. As a network, Intenet2 is a national and international collection of interconnected high performance networks that allow sites attached to these networks to interact in ways that are not possible using the commodity Internet. The Internet2 networks are a significant advance in networking capability for the research and education community.
The KX.509 service provides a client/server application that uses Kerberos to acquire a short-term X.509 certificate. This makes it possible for web browsers to authenticate a user to any Cosign-protected web services silently instead of prompting the user for a name and password. At U-M, this service can be used by those who know their uniqname and Kerberos password.
ITS has operated an authentication system which uses Kerberos, developed at and maintained by MIT, since June 1990. Kerberos is a particularly secure authentication system which ensures not only that the user is who they claim, but also that the service they are accessing is also what it claims to be. Kerberos is also characterised by never sending the user's password across the network.
ITCom provides local and long distance telephone services and other state-of-the-art telephone products and services for U-M units both on-campus and off-campus. They also provide services for faculty, staff and students on campus or in university or Family Housing.
The ITS Login Service provides a set of machines, the Login Pool, to which users can connect remotely. These machines can be reached by connecting to login.itd.umich.edu using ssh.
The Information and Technology Services (ITS) Listserver service allows users to manage and use large mailing lists. The Listserver service operates using software called Lyris, and can be accessed using an e-mail program or from the Web.
MCommunity is an enterprise directory and identity management system. It will allow the university to know who is and is not a member of the U-M community so that central university offices—as well as departments, schools, colleges, and campuses—can grant and remove access to online resources as needed and appropriate. The MCommunity Sponsor System is used to manage online identities, including uniqnames, for sponsored affiliates. The MCommunity Directory, currently under development, will replace the U-M Online Directory.
mfile.umich.edu gives you secure web-based access to your U-M IFS space from any computer with an Internet connection.
MPrint is U-M's web-based printing service, which allows campus community members to print from their Internet-enabled on- or off-campus computer to any networked campus printers.
In cooperation with the School of Information and LSAIT, ITS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, e-mail, web, & wireless), self-service online, knowledge management, business rule automation, two-way e-mail management, and reporting.
MWireless is the most secure way to use the wireless network at U-M. It requires the configuration of your wireless device. This can be easily done by downloading an installer at the website below or via manual configuration.
ITS oversees the licensing and distribution of Mac OS X releases and some other Mac OS- and Apple-related software to campus. ITS provides the rollout procedures for Mac OS X releases, including documentation and consultant training and maintains a Mac OS web site with information and resources for the U-M community.
ITS helps coordinate MacSIG, which is a mail group designed to help University of Michigan computer administrators and support personnel stay abreast of the latest developments regarding Mac OS on campus. In concert with the MacSIG Stewards (a group of volunteers who are active in MacSIG), ITS helps manage the mail list.
ITS offers a mail relay service that will relay mail on behalf of other machines, devices and applications that are unable to do authenticated SMTP for sending mail.
The MACC data center, located in the Michigan Information Technology Center, provides the University of Michigan with 8,500 square feet of conditioned space for computers. The facility hosts a mix of systems. One side supports small high-performance computing clusters and other systems with significant power and cooling needs. The other side supports file servers and web servers. The center is a particularly cost-effective place to house high-density platforms, which often stress the power and cooling capacity of campus buildings.
Microsoft Active Directory (AD) Services provides a directory service designed for distributed networking environments that runs on and supports services on Microsoft's Windows platform. ITS supports a campus Active Directory infrastructure, enabling collaboration among campus units while also allowing autonomy.
ITS negotiates a Custom Enterprise Agreement with Microsoft Corporation and distributes of a set of Microsoft products at significantly reduced costs once the agreement is signed. The savings are available to U-M departmental computers as well as to the personal computers of faculty, staff and students.
Exchange is Microsoft's integrated e-mail and calendaring solution. It is offered as a feature-rich alternative to basic IMAP e-mail services for a fee to campus units. Access to the Exchange mailboxes is possible through the Outlook client, secure IMAP or Outlook Web Access.
ITS helps coordinate the Netware User Group, which is a mail group designed to help University of Michigan computer administrators and support personnel stay abreast of the latest developments regarding Netware on campus. This group also has bimonthly meetings.
These connect various locations to the University's backbone and are provided by ITCom.
This service is provided by ITCom and includes both Local Area Network (LAN) and point-to-point data circuit engineering, designing, installation, testing and certification.
ITCom offers this service that monitors and maintains Local Area Networks (LANs) for departments via a Service Level Agreement (SLA).
The Network Operations Center (NOC) monitors the University's networks, including backbones and departmental LANs, and provides first-level troupleshooting for customers' networks 24 hours a day, 365 days a year.
The NWG is comprised of a group of technical experts from around campus that meet to discuss technical issues and make recommendations for network standards and architectures applicable in the University of Michigan environment.
U-M has many computing and information technology (IT) services designed to help students be effective in the classroom, the library, and the U-M community. In an effort to provide students with as much help as possible, ITS participates in new student orientation each year prior to their arrival on campus. Additionally, ITS takes advantage of a variety of other opportunities to share information with students after they arrive for the start of classes.
ITCom provides a Digital Subscriber Line (DSL)-based communication service that provides data network connectivity to Northwood units.
The university's campus-wide Academic License Agreement (ALA) with Novell ended June 30, 2009, and ITCS discontinued support of the Novell infrastructure. Any unit, department, or individual using Novell software through the university's license must remove the software from all equipment.
Anyone with an IFS home directory can set up a home page on http://www.umich.edu/ or http://www-personal.umich.edu/. People or groups who have home pages often include information about their interests, research, publications, and other professional and avocational data.
The University of Michigan developed a password security educational program that has been well-received by students, faculty and staff. The campaign consists of five colorful, eye-catching posters featuring "Zeke," the creation of well-known cartoonist Harley Schwadron.
The PostMaster group handles messages sent directly to postmaster@umich.edu. They also field the "dead letter" rejection messages, which are e-mail messages that for some reason cannot be delivered to their intended recipients.
ITS provides a basic amount of printing to campus as a part of the standard computing services. Students, faculty and staff can use ITS resources to print at Campus Computing Sites and University Libraries. Color printing is available at some Campus Computing Sites.
In cooperation with the School of Information and LSAIT, ITS offers a service for managing queues of requests. The service is called MRequest and is built on software called FootPrints. MRequest provides centrally-managed tracking for all incoming requests from multiple channels (phone, e-mail, web, & wireless), self-service online, knowledge management, business rule automation, two-way e-mail management, and reporting.
ITS administers the Ethernet service provided in the residence halls. Ethernet is a method of accessing the Internet and the U-M campus network. Like cable modems and DSL, the connection is always on. The Ethernet service has about 10 times the capacity of a cable modem or DSL.
All members of the online community at U-M are required to adhere to standards of behavior described in the University policy entitled "Proper User of Information Resources, Information Technology and Networks at the University of Michigan." The IT User Advocate Office is responsible for investigating and handling possible abuses of this policy.
Radmind is a suite of Unix command-line tools and a server designed to remotely administer the file systems of multiple Unix machines. For Mac OS X, there's also a graphical interface.
ITS has partnered with LS&A Language Resource Center to downlink Ku and C-band programs from satellites into the U-M Video Infrastructure for rebroadcast on UMTV, Community Television Network, Live Streaming and Video-On-Demand. We trade one channel of UMTV for 5 downlinks per month used by ITS, Med Center, News Services and others.
The TSM Backup Service is available for large-scale (terabyte) file backups, typically from servers rather than end-user computers, and includes off-site storage of backup tapes for extra safety. The TSM Backup Service is a for-fee service.
ITS provides current information on the status of campus networks. Users can find information on ITS system outages, as well as information and links to outages in many other areas of the university. This information also includes details about scheduled outages.
The U-M Computer Showcase provides computers and peripherals for personal purchases by U-M students, faculty and staff. Items are offered at not-for-profit discounts.
The University of Michigan has established license agreements with select software companies that allow U-M departments to obtain software licenses at no cost or at special prices and to distribute them to campus according to the specifics of the licensing agreement.
ITS negotiates campus-wide software agreements with Microsoft Corporation. Once the agreement is negotiated, this group also handles the distribution of the software via electronic download or CD/DVD.
ITS negotiates campus-wide software agreements with Oracle Corporation. Once the agreement is negotiated, this group also handles the distribution of the software via electronic download or CD/DVD.
Spam Busters provides information about U-M's comprehensive approach to spam (junk e-mail) management, tools you can use to reduce the amount of spam in your INBOX, and spam prevention tips.
ITS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with the standard computing services at no charge. For a list of services, see the URL below.
ITS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with e-mail and all of the other standard computing services at no charge. Mailboxes may be accessed using a variety of e-mail programs (e.g., Mulberry or Pine) or over the web (mail.umich.edu).
ITS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with login service and all of the standard computing services at no charge. Login service provides a set of machines, the Login Pool, to which users can connect remotely. These machines can be reached by connecting to login.itd.umich.edu using ssh.
ITS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with printing and all of the other standard computing services at no charge. The standard computing services provide students with 400 pages per term of black-and-white laser printing in the Campus Computing Sites and University Libraries. Color printing is also available in some Campus Computing Sites. The faculty and staff printing allocation is 50 pages per term of black-and-white laser printing.
ITS provides all eligible registered students, faculty and regular staff on the Ann Arbor campus with Statistics and Computation Service (SCS) and all of the other standard computing services at no charge. SCS offers servers and workstations to run computationally intensive or long-running programs. These vary from using mathematical and statistical programs to compiling and running custom programs.
ITCom is able to provide the cabling that is needed to connect various telephone, video and data network devices. This communication cable runs from the nearest communications wiring point to an individual's desktop environment.
The Statistics and Computation Service offers servers and workstations to run computationally intensive or long-running programs. These vary from using mathematical and statistics software to compiling and running custom programs.
The purpose of the Student Advisory Group is to obtain ideas, suggestions, and opinions from student leaders on campus technology and computing, and to share those perspectives with ITS leadership team and managers, allowing ITS to draw upon that advice in meeting the needs of the campus community.
ITS provides technology-related resources to attendees of summer conferences and programs. There are several packages to choose from depending upon the type of conference or program and its duration.
TSM (Tivoli Storage Manager) Backup Service lets you back up and restore files from/to your computer over the network. This service is offered to members of the University of Michigan community through an annual contract.
ITS is able to distribute targeted e-mail to a specific group of users upon request. To send a targeted e-mail to a list of users, the sender must work with Michigan Administrative Information Services (MAIS). MAIS data stewards are available to help identify the appropriate audience.
ITCom offers two types of conference calls—"Meet Me" and "Operator Assisted"—to the campus community in addition to teleconferencing. Details about the different types of conference calling can be found at the URL below.
ITCom offers a wide variety of state-of-the-art telephone products and services for U-M units both on-campus and off-campus. They also provide services for faculty, staff and students on campus or in University or Family Housing.
The U-M Computer Showcase provides computers and peripherals for personal purchases by U-M students, faculty and staff. Items are offered at not-for-profit discounts.
U-M Online is a package of computing services that the university offers to alumni and others affiliated with the university. These services are similar to what current students, faculty and staff receive through the standard computing services.
The University of Michigan Online Directory (UMOD) is a database of faculty, staff, students, alumni and groups. Like a phone book, UMOD provides e-mail forwarding addresses, business phone number and other information about people. It also stores group memberships.
The UM Wireless Network is a wireless local area network (LAN) available to U-M students, faculty and staff. University of Michigan partners include: University Library, Michigan Unions, Campus Computing Sites, Information Technology Communications (ITCom), and other Information and Technology Services (ITS) units. The preferred method now for connecting to the wireless network at U-M, however, is the more secure MWireless.
ITS offers UMTV to approximately 6,000 locations across campus and the residence halls. This service does not require a fast computer or a high-speed internet connection. A standard CATV-ready television and a UMTV drop at $5/month meets the needs of many across campus for a combined lineup of locally produced educational and nationally broadcast news-based television. Some of the news television is broadcast in several languages.
The ITS Accounts Office will assist with computing accounts, subscriptions, uniqnames, passwords, and billing inquiries regarding ITS services (including U-M Online). The allocation of uniqnames can also be done by some other departmental offices via the UMCE Administrator.
The most important attribute which ITS provides for users of its services is a unique identifier (uniqname), a name of up to 8 characters that enables the provision of private, personalized access to services.A uniqname granted to a person is unique to that individual for their entire relationship with the university. Typically it is first granted to a freshman student and used through their student life, but if they become a staff member, or if they graduate and join the faculty, the same uniqname will be retained. If they become retired faculty or staff, or if they wish to use ITS services as an alumnus, this same uniqname will remain theirs.
A uniqname is protected by an associated password—each service which requires authenticated access will require the presentation of the user's password to prove that the claimed identity is indeed theirs.
Because the authentication mechanism used is called Kerberos, you will also find the uniqname referred to sometimes as the Kerberos ID (and password).
The Information Technology (IT) User Advocate unit is dedicated to the responsible use of computing at U-M. The group works within the campus community to ensure that U-M information technology policies and guidelines are followed.
ITS offers video conferencing consulting services and Multipoint Conferencing Server (MCU) services that allow units to get most out of their video conferencing investments. The MCU rates are very competitive with the industry and have been especially popular with the U-M Health system. Recently some campus units have been taking advantage of the services to have 3-6 way conferences with colleagues across the globe.
ITS offers the highest level of A/V integration and bid authoring services on campus. As more and more schools invest millions in A/V, ITS offers bid writing and consulting services. U-M Health System, Michigan Unions, Athletics and Plant Extension are some of the units that take advantage of this service to get the best A/V system for the dollars they have to spend.
ITS provides space to University schools, colleges and departments to install and operate their own machines in the Virtual Data Center, which is comprised of space at the following locations:
- Arbor Lakes Data Facility (ALDF)
- Arbor Lakes Room 1214
- School of Education Building Room 428
- School of Education Building Room 434
- Michigan Academic Computing Center (MACC)—ITS portion of low-density area only
The University of Michigan Virus Busters assist the campus community with the control and prevention of computer viruses by providing antivirus software and updates for end users. In the event of a virus infection, we provide information on cleaning and disinfecting affected computers. We also provide virus filtering on the U-M e-mail gateway.
U-M Voice Mail is a basic voice mail service that can be used on regular (not VoIP) telephones. Exchange Voice Mail can be used on regular and VoIP phones.
ITCom provides IP Telephony, also known as Voice-over-IP, representing a new method of providing telephone service. It replaces traditional voice networking services and allows users to have similar voice features over their data network.
ITS helps coordinate the Windows User Group, an e-mail group designed to help U-M computer administrators and support personnel stay abreast of the latest developments regarding Windows on campus. This group also has bimonthly meetings.
U-M Computer Support & Repair staff can help with questions pertaining to software configuration, Windows and Mac OS troubleshooting, and more. This service is provided on a walk-in basis. If the consultants can't answer your question, they can probably find someone who can!
Cosign provides the University of Michigan with a secure single sign-on web authentication system. Cosign can be installed with Apache and IIS web servers, and as a Java servlet authenticator. Cosign-protected sites do not require the repeated entry of id/pw as the user moves from site to site. Cosign is a component which has been contributed to the National Science Foundation Middleware Initiative (NMI) EDIT software release.
ITS's Oracle servers provide the backend for the University's accounting and billing system, mail.umich.edu, several database courses, mstores.umich.edu, and numerous administrative systems. The MySQL hosting service is a popular option for PHP developers and anyone interested in a fast, reliable query-optimized database solution. Hosting services include 24 x 7 monitoring, a DBA on-call, nightly hot backups and database space included with Application Hosting Service.
The Webmaster team can assist with many facets of web-based technology. They are often called upon to provide assistance and expertise around campus. This takes many forms, but includes: webmaster mail direct support, Gateway (U-M Home Page) team, Wolverine Access support, providing accessibility assessments, standards, the wwwsig e-mail group, etc.
MWireless is the most secure way to use the wireless network. It requires the configuration of your wireless device. This can be painlessly done by downloading an installer at the website below or via manual configuration.The UM Wireless Network is another wireless local area network (LAN) available to U-M students, faculty and staff. University of Michigan partners include: University Library, Michigan Unions, Campus Computing Sites, Information Technology Communications (ITCom), and other Information and Technology Services (ITS) units.
