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Support/Help

Mainstream Storage users:
Your department's primary administrator can help you with service questions.

General inquiries:
Contact the ITS Help Desk:

Setup Instructions

After your order form is processed, the Mainstream Storage Team will contact you via e-mail with information to setup your space. See the setup instructions by operating system:

Windows XP

  1. Navigate to My Computer.

  2. Click the Tools menu, then Map network drive.
    Map a network drive in XP

  3. In the Map Network Drive window, click any available drive letter.

  4. In the Folder box, type in the path to the server.
    NOTE: Ensure the Reconnect at Login box is checked.

  5. Click Finish. The directory will appear next to your existing file drives.

Windows Vista & 7

  1. Navigate to your Computer.

  2. In the tool bar of the Computer window, click Map network drive.
    Map a network drive in Vista

  3. In the Map Network Drive window, click any available drive letter.

  4. In the Folder box, type in the path to the server.
    NOTE: Ensure the Reconnect at Login box is checked.

  5. Click Finish. The directory will appear next to your existing file drives.

Mac OS X 10.5 & 10.6

  1. Navigate to the Desktop.

  2. Click the Go menu, and then click Connect to Server.
    Opening the Go menu

  3. In the Connect to Server window, type in the server address, followed by your uniqname.
    NOTE: Ensure the server name begins with smb://.

    Connecting to Server

  4. Click Connect. You will need to authenticate with your Kerberos password.

Linux

In the command line, type:

/sbin/mount.cifs //serverName/sharename mountpointname -o user=UMROOT/yourUniqname sec=krb5i

Additional information is available from the Linux man page.

The values in italics will be different for each individual. The missing values will be provided in a communication from the Mainstream Storage team.